Cyberspace Automotive Performance, Inc.

We were months into the integration of this other inventory management solution when I recognized I needed to find something different. Fast! I'd already done so much discovery in making my first decision I wasn't sure where else to turn. On a whim, I looked at QuickBooks App marketplace and found something called, "Order Time". Because I thought I'd done my due diligence quite well I was suspicious how good it would be. It turns out those concerns were completely unfounded. It is better than I could have hoped. 

The fact that it does so much in addition to great inventory management makes it stand out. The fantastic personalized support. The openness to customize to meet my requirements in those very rare cases when I need something that is not already offered. But I think that two things place Order Time so far above anything else I'd researched. First is the completeness of the solution. It is immediately obvious that Order Time was developed by an individual or individuals who are immersed not only in inventory management but accounting and the entire order management process. If you try to plumb the depths of Order Time's capability be prepared to spend months doing that. I've tried and am still regularly impressed by new features that I find.

But, beyond even the capability is the flexibility. Order Time goes to absolutely extreme lengths to let the user craft the solution to meet that individual company's needs. Whether you're talking about custom reports or custom fields in the database or the amazing import/export capability or the incredible API. It truly boggles the mind. And to offer this level of completeness and flexibility at the Order Time price point? Unbelievable.

Benefits & Onboarding

We have been in eCommerce literally since the dawn of the industry. And since the beginning, we'd used duct tape and bailing wire to make QuickBooks do what we needed it to do. No more. QuickBooks is purely relegated to the one thing it does well (accounting) and now we have a true order and inventory management system--Order Time. Our seasoned team is studiously learning that there is a better, easier way to do absolutely everything we do.  Safely "in the cloud", where both our on-site and off-site employees can access and use it equally well, with no hardware to maintain.

We were able to accomplish the actual transition between our QuickBooks environment and Order Time in a single day with no down time. To be fair, I did a huge amount of discovery ahead of getting our team of operators involved. I took full advantage of the 30-day free trial period, during which I was able to really use and understand the Order Time software, identify any obstacles, and plan how we would adapt our day-to-day process to using Order Time--all while the team continued to operate in our old QuickBooks environment.  During this time, even before we had committed to the purchase, Order Time provided hours of instruction and guidance via video conference. Because of this, and because I was full-time involved in the discovery during that trial, and by keeping my staff updated on what they could expect when we did "go live", we were literally able to accomplish the transition with no down time.

Measurable Changes

It may seem a strange metric but without being able to turn at the moment to something more numeric, like revenue or profitability, I would say orderliness. Our team was truly tiny compared to the sales volume that it managed. As a result, before Order Time the place was beyond disheveled. Not because they didn't want it to look better--they just had no bandwidth to get beyond crisis management.

If I could simply offer pictures of our facilities "before" and "after", you'd think you were looking at a different business. Because our team now has the tools they need to do what they must do, they are able to do everything with more accuracy and in less time. Product returns that sat literally for months in reception awaiting final disposition are now gone, handled as soon as they are received. All work areas are neat and orderly. Not because the team changed but because their efficiency is so improved that they have time to not only complete the job but organize and prepare for the next workday. They are not simply doing what they used to do, faster, but are doing more, better with Order Time.